Offer Rewards not coming in. Getting jerked around by Fyber Support.

CodeOverflowCodeOverflow Posts: 236Unregistered / Not Logged In, Registered Users

Hello.

I did the Europa Casino offer more than 10 days ago, and have not yet received the gem reward.

I contected Fyber, and after 2 proof requests that I sent as requested, I was told that it was proven and that they would contact the provider to finish the process and give the gems as requested. They also said this process would take 2-3 days.

That was 6 days ago, and I have not received anything, and subsequent communication attempts have just gone unanswered.

That "Offer" had an obligation to charge the account with 10€ which I did, so considering I actually have invested money on this, I would really like to get the reward gems for it.

If it helps, Fyber ticket number for this issue is: 2015071211059828

My in-game name is CODEOVERFLOW, connected to the google play on the email nquintas1988@gmail.com

I already lost the 3x reward because it ended a few days ago, still sucks but I would like at least to get the normal amount at least.

Comments

  • [RR] Ryyst[RR] Ryyst Administrator Posts: 3,814Registered Users, Administrator
    Unfortunately we don't have any way of looking into these issues as it is all handled on Fyber's end.
    IGN: The Real {RR} Ryyst
    Soon to be Ex-Carbonated Community Manager

  • devon_nelsondevon_nelson Posts: 7Unregistered / Not Logged In, Registered Users
    I'm getting the same thing they ask for proof with a screen shot so I do and they tell me were sorry we must have had a misunderstanding and that I need to prove it by screen shot of the apps on my phone so I do and they say there must have been a misunderstanding it is getting really really annoying
  • devon_nelsondevon_nelson Posts: 7Unregistered / Not Logged In, Registered Users
    Sorry man that is a bummer
  • [RR] PhoenixX[RR] PhoenixX Administrator Posts: 1,575Administrator
    Thanks for the feedback on Fyber.
  • hinklesteinhinklestein Posts: 1Unregistered / Not Logged In, Registered Users
    I am also getting the same thing. They advertise one thing and never follow through. They just lead you through a swarm of ads. I think it reflects badly of racing rivals because rivals continue to advertise the offer walls. Each time I try I am either unable to complete or have to pay for something. please do something
  • xHalfcastGirlxHalfcastGirl Posts: 1Unregistered / Not Logged In, Registered Users
    edited July 2015
    Same thing has happened to me, I received the email back for what's needed for proof, so I sent all the screenshots required but yet no reply back it's been 3 days since I've done the offer, which also in the process of getting the gems required me to spend $5 , really need to do something about Fyber.
  • ErickNMErickNM Posts: 115Unregistered / Not Logged In, Registered Users
    The downloading and opening apps ones usually work fine, and even the free trial ones usually work, but those stupid "no purchase required" surveys are a joke. Never start them, it's a waste of your time. You will never complete it. They require to complete offers, which will usually cost something. So it is not "no purchase required". And it is completely on FYBER, and also on Racing Rivals. Please stop copping out on this Racing Rivals Team. You are choosing to work with Fyber. You are associating yourselves with them. For gosh sakes, it's in your fricken game. You cannot just say you have nothing to do with it. You developed the game with that option in there. I am grateful for the free offers, but half of them don't work and Fyber gives you the runaround too often. I'm still waiting for my ThriveMarket payout (it's been weeks). I paid 15 dollars for that one (some really overpriced food). Still need 1000 gems. I could have just bought a thousand gems from the store for 15 dollars probably (well, actually only around 600). You need to investigate Fyber! Take some responsibility.
  • [RR] Sparkle[RR] Sparkle Administrator Posts: 1,805Administrator
    Fyber is generally considered the best and most reliable partner for these kind of offers, this is why we work with them. As always I will pass along the feedback that players are having increased difficulties with payouts.
  • [RR] PhoenixX[RR] PhoenixX Administrator Posts: 1,575Administrator
    edited July 2015
    Compared to similar ad companies, Fyber has been the most reliable.

    Special offers for Racing Rivals are handled by a third party company called Fyber. 

    The simplest way to check on the status of your offers and contact Fyber for assistance is through the "Special Offers" page in game. At the top right corner of the Special Offers page there is a button that says "Support" or “?”, depending on your device, which will allow you to check your offer status and more. 

    Once an offer is completed and the estimated time has passed, try force quitting the app and relogging. You should see the gems applied to your account.

    If the estimated waiting time has past and you did not receive your payout, a "Report" button will appear. Tap on that to report the issue to Fyber.

    You can also contact Fyber by visiting their homepage: http://www.fyber.com/  - in your contact, please include your Fyber ID number located on the bottom of the Status page.

    Please be aware that the completion time for offers ranges from instant to several days, which is noted in the offer status. If you have any issues with offer completion, you must contact the offer provider through the link above. Racing Rivals is unable to directly investigate any offers you have participated in.
  • ErickNMErickNM Posts: 115Unregistered / Not Logged In, Registered Users
    edited July 2015
    And yet again, I'm waiting for 600 gems on a free trial. I will not do any paid offers anymore for fear of losing my money for nothing. But a free trial? I guess at least they only authorize my money, right? But again, I already wrote to Fyber several times about the stupid "Washing Colors" game, which I have beat now for the 5th time. I have given proof that there is no way to log in (except for hitting a button that says "No Facebook Login?"

    Take a look for yourself
    http://washing-colors.com/

    You told me to contact Fyber support, and that you never heard anything about this before (washing colors issues). Well, the problem is elsewhere, but mostly people saying that the game is impossible but also that they never get paid for it.

    http://forums.worldofwarriors.com/discussion/15351/washing-colours-tapjoy-game

    http://forums.worldofwarriors.com/discussion/11058/are-tapjoy-offers-impossible-to-complete

    So, I'm not the only one. I have sent several emails already to Fyber. They always tell me the same thing. Make sure you login, then beat the game, then you will get rewarded. bs. Don't they get it! I CAN'T LOG IN! I already told them, and they send me the same email with a seemingly predetermined message. Have they looked at the website themselves? It says 1667 gems are still verifying in my Fyber offer wall. By now I should be getting 6000+ for beating 5 times and all of the wasted time lol
    But seriously, I am a huge fan of racing and have already put a lot of money into this game, and I actually need to stop. So these free offers are the only thing keeping me playing this game. If this kind of crap continues I may just have to stop playing. I'm serious. It takes up more time than it's worth trying to complete these offers. Since some of the cars cost gems, I can't compete in turf wars without it.
    So I think it is kind of your responsibility. Your google play score is 3.9 probably because of this kind of stuff. The game is great, when it's not bugging or glitching, but this scamming, spammy offer stuff needs to be addressed, it IS reflecting on your game negatively, and is probably losing you money and players.

    And here is another little problem with the assumption that Fyber is the most reliable. How did you come to that conclusion? Because if you just heard that they are, who's to say that they didn't change in anyway? And if everyone says that they are reliable, it does not make it so. If we spread some kind of idea like that, then it could become kind of like a circular argument. Racing Rivals Support, have you tried to complete all of the offers? Or any of them? The only way to know if they are reliable is to test them out yourself.
    Because when people come and say "Fyber is not reliable", saying that they are the most reliable is not a sufficient response. It's like saying "because I know" when someone asks you how you know the world will end tomorrow.

  • [RR] Ryyst[RR] Ryyst Administrator Posts: 3,814Registered Users, Administrator
    Unfortunately, there really isn't anything we can do.

    No we didn't just "hear" about them. We've had relationships with several similar companies and services, and they happened to be one of the better services. Regardless, we'll provide feedback, however as it is a whole separate company there isn't really anything we can do to assist with issues from their end.
    IGN: The Real {RR} Ryyst
    Soon to be Ex-Carbonated Community Manager

  • KITZKITZ Posts: 174Unregistered / Not Logged In, Registered Users
    I've fully completed about 10 fyber offers, and only 1 or 2 have given me gems. Personally, I don't waste time with it anymore.
  • ErickNMErickNM Posts: 115Unregistered / Not Logged In, Registered Users
    edited July 2015
    Ryyst, it seems that you are missing my point. I get the feeling I'm getting jerked around again. You didn't even respond to my main points, just saying yet again that there is nothing you can do about it because it's a 3rd party.
    No, but there is something you can do, maybe make your gems cheaper, or your cash? Not just give discounts when we already buy something --which in my opinion just seems a little shady. Maybe you can make it so we can buy gems with cash and visa versa? Oh, well I guess you will lose YOUR money that way. Oh well...

    One more thing. It's a logical fallacy to assume that because a company has been reliable in the past, that they will remain reliable. You are dismissing our complaints BECAUSE they are reliable. But if you automatically do that, then they will never be considered unreliable, well, just because they are assumed to be reliable. That was my point, it's just a circular argument.
    The evidence is that there are many people experiencing issues with this. That is concrete evidence that there is something wrong, yet you seem to dismiss it Because you believe they are reliable. If you do not understand this point then so be it (sorry for sounding like I'm straight out of The Princess Bride).

    I'm done with the forums, and will probably be done with Racing Rivals soon. See ya.
  • [RR] PhoenixX[RR] PhoenixX Administrator Posts: 1,575Administrator
    @ErickNM We appreciate your suggestions and opinions and would like to wish you the best with your future gaming endeavors!
  • [RR] PhoenixX[RR] PhoenixX Administrator Posts: 1,575Administrator
    @CodeOverflow we're glad that you got the gems! If you have any other in game issues you can contact support by pressing the "?" at the top of your screen.
  • ErickNMErickNM Posts: 115Unregistered / Not Logged In, Registered Users
    I am compelled to write once again due to even more issues. Yes, sometimes we do get our reward, but the payout is about 50% rate.
    Half of the offers do not pay, or when they say "no purchase required" they actually do require a purchase in order to complete the survey. Almost all of the "survey" offers are like that, so in my opinion they are a scam. A lot of the offers also take you to questionable websites unrelated to the offer. I already told Fyber about all of this, but I want to say it here on the forums too.
    If these offers don't work, then the turf wars are only going to favor people who either have a lot of real cash to blow on this game, or who have built up so much from past winnings that they can just race constantly during turf wars.
    You know, if I had the money or ability to have essentially unlimited gems I could get 20,000+ turf points every time. You could just keep racing and repairing your car with gems.
    It looks like the Caste system even exists in games. So the ones who won in the past are favored, and so they can just keep on winning in the future. Can't you do something to level the playing field without require us to pay money?
    So team Ronin or whatever team will just keep getting these unfair advantages till the next turf wars, and they will keep winning all of these exclusive cars in the turfs. Don't you see how lame this is? It's just an endless loop of the same winners getting even more advantages so they can keep on winning.

  • [RR] Ryyst[RR] Ryyst Administrator Posts: 3,814Registered Users, Administrator
    So, your assumptions are based on the reactions of a minority of people. While the vocal majority, seem to always report they aren't getting their gems from Fyber, the truth is, its a minority of people. Thousands of players do get their gems, and experience no issues. So all in all, the system works.

    The use of these agencies is common place in the Free to Play market. These services augment our income. If the majoriy of their customers complained, we wouldn't use them.

    Unfortunately, as we do keep saying, because it's the truth. We don't know what offer/survey you attempted to complete. We don't know if you fulfilled their requirements. We don't have the resources to be the middle man between the consumer and Fyber. We provide their customer support, because, in all reality, they are the only ones who can assist.

    You say we can do something, like lower our prices and such. That has nothing to do with these offers. We provide the space for a third party service. Who in turn provides a service for obtaining "Free" gems, just like many other F2P games. Because, again, these augment our income. Essentially it's another way for us to sell gems, except instead of players paying us, its Fyber.

    So yes, we're sorry that some of you aren't receiving your gems from Fyber, however, assistance in that matter is out of our hands.
    IGN: The Real {RR} Ryyst
    Soon to be Ex-Carbonated Community Manager

  • ErickNMErickNM Posts: 115Unregistered / Not Logged In, Registered Users

    So, your assumptions are based on the reactions of a minority of people. While the vocal majority, seem to always report they aren't getting their gems from Fyber, the truth is, its a minority of people. Thousands of players do get their gems, and experience no issues. So all in all, the system works.

    The use of these agencies is common place in the Free to Play market. These services augment our income. If the majoriy of their customers complained, we wouldn't use them.

    Unfortunately, as we do keep saying, because it's the truth. We don't know what offer/survey you attempted to complete. We don't know if you fulfilled their requirements. We don't have the resources to be the middle man between the consumer and Fyber. We provide their customer support, because, in all reality, they are the only ones who can assist.

    You say we can do something, like lower our prices and such. That has nothing to do with these offers. We provide the space for a third party service. Who in turn provides a service for obtaining "Free" gems, just like many other F2P games. Because, again, these augment our income. Essentially it's another way for us to sell gems, except instead of players paying us, its Fyber.

    So yes, we're sorry that some of you aren't receiving your gems from Fyber, however, assistance in that matter is out of our hands.

    I think in fact what you are experiencing is that most people don't really care enough to say something. The fact that I am having so much trouble does not point to it being a minority issue. What you are essentially saying is that it is either user error, or that I am the one trying to scam Fyber (if you take your assumption to its finality). I continue to have issues, and it's not just an isolated incident.

    Something recently happened that really took the cake for me. One of the offers (for a measly 26 gems) was a virus! I have screenshots to prove it. It's the offer entitled "Phone Booster." It's an APK file. It took over my security options and in order to disable it I had to have really quick hands lol (it would immediately exit out once I trying to disable it, but I just pressed as fast as I could to disable before the window closed automatically). Now this is most certainly not a "minority" issue because it has the potential to effect all users. I know it is not a false positive too.
    So please beware Racing Rivals users, do NOT download the file called "Phone Booster." It may either have a battery icon or a rocket icon. Either one, do not download.

    I already contacted Fyber about this.
    I will admit that maybe Fyber is one of the best, but that might not be saying much. Maybe pretty much all of these kinds of offer/reward companies are bad, and they simply aren't the worst.
  • ErickNMErickNM Posts: 115Unregistered / Not Logged In, Registered Users
    Maybe you should have a team testing the offers out, then maybe you could find viruses and help protect us. Although, again, I know that's ultimately Fyber's job.
  • [RR] Sparkle[RR] Sparkle Administrator Posts: 1,805Administrator
    Again, we're sorry that some of you aren't receiving your gems from Fyber, however, assistance in that matter is out of our hands.
  • ErickNMErickNM Posts: 115Unregistered / Not Logged In, Registered Users
    Again, it's clear you didn't read my post because I was talking about a virus being associated with one of the offers, rather than about not getting the gems.
  • [RR] Sparkle[RR] Sparkle Administrator Posts: 1,805Administrator
    That would also be something you need to talk to Fyber about.
  • KITZKITZ Posts: 174Unregistered / Not Logged In, Registered Users
    That's KARMA for your false accusations on forum and whatnot. Enjoy.
  • vegeta0987vegeta0987 Posts: 1Registered Users
    At least you can get the offers i have nothing coming up on the offers wall
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